Introduction: It is a requirement that as a Registered Training Organisation (RTO) participating in vocational education training and nationally recognised training Intuitive Training collect personal information in accordance with the National Vocational Education Training Act 2011 and provisions of the Privacy Act 1988.
Information collected may be shared with state and territory governments and Australian Government authorities (including the Tertiary Education Quality and Standards Agency (TEQSA) and ministers, occupational licensing bodies, overseas authorities, and others in accordance with the above mentioned acts.
The purpose of this policy is to outline how Intuitive Training complies with the National Vocational Education Training Act 2011 and the Privacy Act 1988 and Australian Privacy Principles (APPs), in particular the manner in which Intuitive Training, collects, uses, maintains, and discloses information collected from:
• Students/ clients/ organisations
• Users of www.intuitivetraining.com.au or www.intuitivetraining.com.au website (“Site”)
2. Policy Statement
Intuitive Training is committed to complying with obligation under Privacy Act 1988, and the associated Australian Privacy Principles (APPs), specifically in the way it collects, uses, secures and discloses personal information. Intuitive Training is committed to safeguarding any confidential information obtained by the RTO.
Intuitive Training will ensure :
• Information gathered for the express purpose of training and assessment matters will not be disclosed to a third party unless prior written consent is provided by the individual concerned, except that required by law;
• The secure storage of all records;
• The confidentiality of all information maintained on records.
3. Policy Principles
a) Intuitive Training is required to abide by the Privacy Act 1988 and associated 13 x Australian Privacy Principles (APPs). Information about the Act can be found at https://www.oaic.gov.au/privacy/the-privacy-act/
b) The APPs came into force on 12 March 2014 and set out standards, rights and obligations for the handling, holding, accessing and correction of personal information (including sensitive information).
3.2 Underpinning Principles
a) Personal Information is defined in the Privacy Act 1988 to mean “information or an opinion about an identified individual, or an individual who is reasonably identifiable:
i. whether the information or opinion is true or not; and
ii. whether the information or opinion is recorded in a material form or not.
b) Sensitive Personal Information is defined in the Privacy Act 1988 to mean “information or an opinion about an individual’s” that is also personal information, such as:
i. racial or ethnic origin; or
ii. political opinions; or
iii. membership of a political association; or
iv. religious beliefs or affiliations; or
v. philosophical beliefs; or
vi. membership of a professional or trade association; or
vii. membership of a trade union; or
viii. sexual orientation or practices; or
ix. criminal record.
3.3 PART 1 – Consideration of Personal Information Privacy
i. Open and Transparent Management of Personal Information.
Intuitive Training will :
i. Ensure that personal information is managed in an open and transparent way.
ii. Take reasonable steps to implement practices and procedures that will facilitate dealing with enquiries or complaints from individuals regarding compliance with the Australian Privacy Principles (APPs).
iii. Ensure that it maintains an up-to-date policy about the management of personal information.
• The kind of information that is collected and held;
• How the information is collected and held;
• The purposes for which information is collected, held, used and disclosed;
• How an individual may access their personal information that is held by Intuitive Training and seek correction of such information as necessary;
• How the individual may make a complaint about a breach of the APPs and how Intuitive Training will deal with such a complaint;
• Whether Intuitive Training is likely to disclose personal information to overseas recipients, and if so the countries in which such are likely to be located.
a) Anonymity and pseudonymity
Intuitive Training will :
i. Respect that individuals may not wish to identify themselves when making enquiries on Intuitive Training products and services;
ii. However, require full personal details as required by law and for identification purposes from clients.
3.4 PART 2 – Collection of Personal Information
a) Intuitive Training will not collect personal information form you unless that information is necessary for one or more of its functions or activities, or is required by law.
b) Intuitive Training advises that it is required by law to collect, hold, use and supply personal information, in accordance with the National VET Provider Collection Data Provision Requirements.
c) Intuitive Training will take reasonable steps at or before the time of collection to ensure that you are aware of:
i. Who we are and how to contact us;
ii. How to gain access to your own information;
iii. The purpose for which the information is being collected;
iv. Any organisation to which we would normally disclose information of that kind;
v. Any law that requires the particular information to be collected;
vi. The main consequences for the individual if all or part of the information is not provided.
d) Intuitive Training collects information from you in the following ways:
i. When you register your interest on line, apply for enrolment, request certain services or products, or otherwise contact or do business with us.
ii. Information may be collected from enrolment forms, certified documents, telephone calls, faxes, emails, online forms or letters sent by you.
iii. Information may be collected from third parties, such as other training providers, regarding confirmation of training and ongoing professional development that you have attended, as permitted by you.
e) Should Intuitive Training collect information about you from a third party we will take reasonable steps to ensure that the individual is or has been made aware of the matters listed above except to the extent that making the individual aware of the matters would pose a serious threat to the life or health of any individual.
3.5 PART 3 – Dealing with Personal Information
a) Intuitive Training will not use or disclose personal or sensitive information for any purpose other than what it was collected for, unless the relevant person has provided written consent to use or disclose that information in circumstances that are different to those for which it was collected.The circumstances where an exception may occur are:
i. Where the use or disclosure of this information is required or authorised by or under an Australian law or a court/tribunal order;
ii. The individual would reasonable expect Intuitive Training to use or disclose the information for the secondary purpose;
iii. A permitted health situation exists in relation to the use or disclosure of the information by Intuitive Training;
iv. A permitted general situation exists in relation to the use or disclosure of the information by Intuitive Training;
v. Intuitive Training reasonably believes that the use or disclosure of the information is reasonably necessary for one or more enforcement related activities conducted by, or on behalf of, an enforcement body.
b) Intuitive Training collects your personal information so as to:
i. Process applications and/or online purchases;
ii. Manage your enrolment;
iii. Record and maintain your details;
iv. Administering training programs;
v. Record and maintain details of your ongoing training and assessment;
vi. Provide you with details regarding client services, benefits, and training opportunities;
vii. Notify you about upcoming events and opportunities;
viii. Gain feedback from you;
ix. Communicate with you;
x. Report to relevant authorities as required by law.
c) Direct Marketing
i. May use personal information (specifically your name and relevant address details) and information about your preferences for direct marketing (ie the communication channels which you prefer for receiving direct marketing from us and the types of products and services in which you are interested in) so as to let you know about our services and benefits, where we have your consent.
ii. Provides an opt-out and/or unsubscribe method that is easily accessible for individuals to request not to receive direct marketing communications.
d) Cross Border Disclosure
iii. Does not disclose personal information to overseas recipients unless prior written approval is received by the individual who the personal information relates.
e) Adoption, use or disclosure of Government Related identifiers
i. Is required by law (Student Identifier Act) to collect, maintain and report to relevant Government agencies the individual’s Unique Student Identifier (USI) number in accordance with the National VET Provider Collection Data Provision Requirements.
ii. Will not disclose the Unique Student Identifier (USI) number for any other purpose, including on any Certification documents you receive.
iii. Must not adopt the Unique Student Identifier (USI) number as its own identifier of the individual.
3.6 PART 4 – Integrity of Personal Information
a) Quality of personal information
Intuitive Training will take steps, as are reasonable, to ensure that the personal information it:
i. Collects is accurate, up to date and complete;
ii. Uses or discloses, is, having regard to the purpose of the use or disclosure, accurate, up to date, complete and relevant.
b) Security of personal information
Intuitive Training will take steps, as are reasonable in the circumstances to:
i. Protect the information from misuse, interference and loss as well as unauthorised access, modification or disclosure.
ii. Destroy the information or to ensure that the information is de-identified.
3.7 PART 5 – Access to, and correction of, Personal Information
a) Intuitive Training provides all clients with electronic access to their own personal records, where the individual can update and maintain their own personal information.
b) In some circumstances, Intuitive Training may not permit access to individuals for their personal information. If this is ever the case, Intuitive Training will provide full details for the legal reasons for this decision. These may include that Intuitive Training believes :
i. That giving access to the information would pose a serious threat to the life, health or safety of the individual, or to public health or public safety; or
ii. Giving access would have an unreasonable impact on the privacy of other individuals; or
iii. The request for access is frivolous or vexatious; or
iv. The information relates to existing or anticipated legal proceedings between Intuitive Training and the individual, and would not be accessible by the process of discovery in those proceedings; or
v. Giving access would reveal the intentions of Intuitive Training in relation to negotiations with the individual in such a way as to prejudice those negotiations; or
vi. Giving access would be unlawful; or
vii. Denying access is required or authorised by or under an Australian law or a court/tribunal order; or
viii. Both of the following apply:
Intuitive Training has reason to suspect that unlawful activity, or misconduct of a serious nature, that relates to Intuitive Training functions or activities has been, is being or may be engaged in;
Giving access would be likely to prejudice the taking of appropriate action in relation to the maters; or
ix. Giving access would be likely to prejudice one or more enforcement related activities conducted by, or on behalf of, an enforcement body; or
x. Giving access would reveal evaluative information generated within Intuitive Training in connection with a commercially sensitive decision-making process.
c) When dealing with requests for access to personal information, Intuitive Training will:
i. Respond to request for access within 30 days of the request, if from an individual, and within a reasonable time, if the request is from an organisation; and
ii. Provide access to the information in the manner requested, if it is reasonable and practicable to do so.
d) Intuitive Training does not charge a fee for access to personal information. The exception is re-prints of certification documentation previously supplied.
e) With regard to the correction of personal information held:
i. should Intuitive Training be satisfied that information is inaccurate, out of date, incomplete, irrelevant or misleading, Intuitive Training will take such steps as reasonable to correct the information to ensure that, having regard to the purpose for which it is held, the information is accurate, up-to-date, complete, relevant and not misleading.
ii. Should Intuitive Training refuse to correct information, Intuitive Training will give written notice to the individual that sets out:
The reason for refusal
The mechanisms available to complain about the refusal; and
Any other matter prescribed by the regulations.
4. Intuitive Training Responsibilities
The Director of Intuitive Training ensures that all employees are made aware of this policy and its underpinning legislative requirements and comply with this policy at all times.
The Director Intuitive Training ensures that all clients have access to and awareness of this policy.
5. Records Management
All personal information and records are maintained in accordance with Records Management Policy. (See Records Management Policy)
6. Monitoring and Improvement
All practices for Privacy are monitored by the Director Intuitive Training and areas for improvement identified and acted upon. (See Continuous Improvement Policy